Propertymade are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy & Cookie Policy outlines how we collect, use, and protect your personal data in compliance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

Information We Collect

We may collect and process the following types of personal information:

• Enquiry Data: Details that you have provided regarding your enquiry.

• Contact Information: Name, address, email address, and phone number.

• Property Information: Details about your property, including valuation, survey reports, and tenancy agreements.

• Technical Information: IP address, browser type, and information about your visit to our website, including traffic data, location data, weblogs, and other communication data.

How We Use Your Information

We use your personal information to:

• Provide estate agency services, including property sales, rentals, and valuations.

• Communicate with you, including responding to your inquiries and sending you updates about our services.

• Process transactions and manage your account.

• Comply with legal obligations and protect our legal rights.

• Improve our website and services by analysing how our site is used.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Legitimate Interests: To pursue our legitimate interests, provided that your interests and fundamental rights do not override those interests.

• Legal Obligation: To comply with legal obligations.

• Consent: Where you have provided your consent for specific processing activities.

Sharing Your Information

We may share your personal information with:

• Service providers who assist us in delivering our services including IT providers and system administration services.

• Legal and regulatory authorities, if required by law.

• Third parties involved in property transactions, such as solicitors, surveyors, and mortgage brokers.

• Any other third parties where you have provided your consent.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or destruction. Our security measures include:

• Encryption of data in transit and at rest.

• Security assessments and audits.

• Access controls and authentication procedures.

Marketing and Advertising

If you have made an enquiry from us, have previously used our services, or opted into receiving marketing communications, from time to time you will receive information from us relating to industry news, our services, or properties that may be of interest to you. Please note that all marketing communication you receive from us will contain an option to opt out of future marketing messages.

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

As the Data Subject, under the General Data Protection Regulations, you have certain rights regarding your personal data. Full details of which can be found on the Information Commissioner’s Office (ICO) website (https://ico.org.uk/your-data-matters/).

To exercise any of these rights, please contact our team at operations@propertymade.co.uk.

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to the site owners.

How We Use Cookies

We use cookies to:

• Enhance your experience on our website.

• Understand how you use our website, enabling us to improve its functionality and content.

• Remember your preferences and settings.

Types of Cookies We Use

• Essential Cookies: These are necessary for the operation of our website. They include cookies that allow you to log into secure areas.

• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and see how visitors move around our website.

• Functionality Cookies: These are used to recognize you when you return to our website, enabling us to personalize content for you and remember your preferences.

• Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to:

• See what cookies you have and delete them on an individual basis.

• Block third-party cookies.

• Block cookies from particular sites.

• Block all cookies from being set.

• Delete all cookies when you close your browser.

Please note that if you choose to disable cookies, some parts of our website may not function properly.

Contact Us

If you have any questions about this Privacy & Cookie Policy or our data practices, please contact us at operations@propertymade.co.uk.

Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our policy.